I can’t sign in
I can’t sign in
Use your firm’s sign-in link and the email address they invited. If you already have an account, sign in with your existing password. Ask your firm administrator for help if you still cannot get in.
My invitation won’t open
My invitation won’t open
Ask your firm administrator to send a fresh setup link. Check that you’re using the email address they invited.
I can’t upload my recording
I can’t upload my recording
Check that you’ve selected an audio file, such as MP3 or WAV. Read the message shown. If it says the file is too large or too long, or there is no upload button, ask your firm administrator for help.
My recording is taking a long time
My recording is taking a long time
Refresh the recording’s details and check its progress. If it still appears stuck, tell your firm administrator which recording it is. Check the existing recording before uploading it again.
My recording needs attention
My recording needs attention
Open the recording and read the message. A lawyer or firm administrator may be able to select Retry failed stage. If that option is missing or doesn’t help, contact your firm administrator. Any results already available may still be opened.
A result link no longer works
A result link no longer works
Return to the recording in Law Brief and select Open again. Use the new link instead of an old bookmark or shared link.
The transcript or draft has a mistake
The transcript or draft has a mistake
Check the wording and speakers against the recording. Review names, dates, amounts, advice, and next steps before using the draft. Tell your firm administrator if the result is unusable.
Still need a hand?
Contact your firm administrator through your usual support channel. Include the recording name, what you were trying to do, and the message shown on screen.